Frequently Asked Questions

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We provide a comprehensive range of domestic gas and plumbing services including installations, repairs, and routine maintenance of heating systems, boilers, and plumbing fixtures.

Yes, I am a Gas Safe registered engineer (Registration No. 945579), certified to work safely and competently on gas appliances in your home.

Our service areas include West Malling, Kings Hill, Larkfield, Leybourne, East Malling, Ditton, Wateringbury, Addington, Birling, Ryarsh, Offham, Snodland, Aylesford, Wrotham, Plaxtol, Barming, Trottiscliffe, Burham, Eccles, Hadlow, Ightham, Mereworth, West Farleigh, East Peckham, Yalding, Stansted, Shipbourne, East Barming, Teston, Halling, Borough Green and surrounding locations in Kent, UK.

You can schedule an appointment by calling us directly or by sending an e-mail with your request and contact information. We aim to respond to all inquiries within 24 hours.

Our standard service hours are from 08:00 AM to 06:00 PM. We also offer after-hours service from 06:00 PM to 10:00 PM at a different rate.

Our rates are £75.00 per hour during standard hours and £100.00 per hour for after-hours services. These rates apply to both plumbing and gas services.

Yes, we provide emergency services for urgent plumbing or gas issues. Please call our emergency contact number for immediate assistance.

It is recommended to service your gas appliances at least once a year to ensure they are operating safely and efficiently. Signs that your appliance needs servicing include unusual noises, smells, or a decrease in performance.

In case of a burst pipe, immediately turn off your main water supply to prevent further water damage and contact us for emergency plumbing services. We offer rapid response to address such urgent issues efficiently.

Yes, we can diagnose and fix low water pressure problems. Common causes include clogged pipes or faulty pressure regulators. We'll identify the root cause and provide a solution to restore your water pressure.

Absolutely. We provide thorough drain cleaning services to clear blockages and improve the efficiency of your drainage system. This includes handling kitchen sinks, bathrooms, and main sewer lines.

We recommend having your plumbing system inspected at least once a year. Regular inspections can help identify potential issues early, preventing costly repairs and ensuring your plumbing system operates reliably.

Yes, we specialize in the installation of eco-friendly and water-efficient plumbing fixtures such as low-flow toilets, showerheads, and faucets. These installations can help reduce water usage and lower utility bills while supporting environmental sustainability.

Absolutely! Customer satisfaction is a priority for us, and we can provide testimonials from previous clients upon request. We also have some client stories in our portfolio.

Safety is our utmost priority. We adhere to all health and safety guidelines, including using personal protective equipment and ensuring that all equipment is up to code and safely maintained during each visit